Frequently Asked Questions

We offer a flexible returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our customers. Repeated returns in breach of our General Sales Conditions will be flagged and may, at our discretion, lead to the closure of your account or refusal of future orders.

由于产量有限且库存不如预期，通常我们可以在第二天发货。如果任何商品缺货，准备时间可能会修改。供货延迟将另行通知。

交货时间是从您的订单发货时估算的，取决于您的运送目的地和订单的具体情况。

确切的交货日期（包括订单准备和运输）将在结账时确定。运往阿拉斯加和夏威夷偏远地区的订单可能需要更长的运输时间，这将根据交货的邮政编码在结账时正确反映。

配送时间为周一至周五（包括节假日）和周六（在符合条件的地区）。配送时需要签名。KUSUN对配送途中出现的任何意外延误（如恶劣天气）概不负责。我们的承运商将尝试配送您的订单三次，然后再将其退回我们的配送中心。

Items can only be delivered to the shipping address indicated at the time of placing the order. Addresses cannot be modified once the order has been placed or once the order is in transit. A signature is required upon delivery and cannot be waived. Orders cannot be delivered to hotels, freight forwarders, military bases, post office boxes. Our carrier will attempt to deliver your order up to three times before returning it to our distribution center.

The products on the website are organized by categories and by product line.

Please use the search engine, indicated by a magnifying glass, and enter the key words. All the products with a relevant match to your search will be presented.

The processing, confidentiality, and security of your personal data is important to us. We are committed to offering you personalized services while respecting your privacy and choices in accordance with the applicable personal data regulations, in particular, the General Data Protection Regulation (GDPR) for customers residing in the EU, and those regulations applicable to you as residents of your home State for customers residing in the US.

In order to provide you with the same personalized service worldwide,  we take all necessary safeguards, notably contractual, technical, and organizational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction, or access by unauthorized third parties.

It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability as far as this is applicable. You are also able to request to no longer receive personalized communications about our products and services.

You can return any order to us within 7 days of receiving it. After the express delivery is signed for, please contact our Customer Service with a logistics screenshot for a return or exchange. 

Product(s) must be returned in the original packaging, accompanied by any accessories and documents provided (notices, guarantees, return tags, certificates of authenticity). Any damaged, used, incomplete or soiled product(s) cannot be returned or exchanged.Failure to do so may result in non-acceptance of your return or exchange.

Similarly, personalized items produced according to and/or at the request of the customer, or products that have been altered, as well as sealed items (swimwear, etc.) that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection cannot be exchanged.

An item can only be exchanged once, the item received in exchange can therefore only be returned for a refund under the usual conditions.

If the product meets our return conditions, you will be reimbursed to your original payment method, or your exchange order will be processed. Any item that is returned damaged, used, incomplete, or soiled will not be refunded and will be sent back to you. Please allow up to 7 business days for all returns and exchanges to be processed.